1. Introduction & Scope
This Privacy Policy applies to all users of the faa999 platform, including the website and mobile app. By creating an account or using any of our services, you are deemed to have accepted this policy.
Faa999 takes your privacy seriously. This document transparently explains what data we collect, why we collect it, how it is stored, and what rights you have. If anything is unclear, Help Centerto get in touch.
Please note: While this policy is written in Bengali, the authoritative legal version is in English. In the event of any conflict, the English version shall prevail.
2. What Data Is Collected
Faa999 only collects data that is genuinely necessary to provide its services and meet legal obligations.
| Data Type | Example | Why It's Needed |
|---|
| Identity Information |
Full name, date of birth, NID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email |
Account Registration & Support |
| Payment Information |
BKash/Nagad number, transaction ID |
Deposit & Withdrawal Processing |
| Usage Data |
Game History & Betting Records |
Service Improvement & Responsible Gaming |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| KYC Documents |
NID photo, selfie |
Identity Verification & Legal Compliance |
Important: faa999 will never ask for your password, OTP, or full bank account number. Any request for this information is a sign of fraud.
3. How We Collect Information
Directly from you
You provide your information directly during registration, KYC submission, support interactions, and payments. All data collection is entirely voluntary and done with your full knowledge.
Automatically
When you use the faa999 website or app, certain information is collected automatically — such as your IP address, which pages you visited and for how long, and which buttons you clicked. This data is used to improve platform performance.
Cookies & Tracking
Faa999 uses cookies on its website. Some cookies are essential for maintaining your session, while others are used to enhance the user experience. Full details on our cookie policy can be found in the section below.
4. How We Use Collected Data
Faa999 uses the data it collects for the following purposes:
- Service Operations: Account creation, payment processing, and gaming services.
- Identity Verification: Complying with international KYC and AML regulations.
- Security: Prevention of fraud, money laundering, and account hacking.
- Support: Resolving your complaints and issues.
- Contact: Sending important security alerts and account updates.
- Service Improvement: Improving platform performance and enhancing the user experience.
- Responsible Gaming: Detects unusual betting patterns and flags them to assist the member.
- Legal Compliance: Complying with regulatory authority requirements and submitting reports when required.
Promotional messages: If you no longer wish to receive SMS or email promotions from faa999, you can opt out via your account settings or by contacting support.
5. Data Sharing Policy
Faa999 never sells your personal data or shares it with third parties for advertising purposes. Information may only be shared in the following limited and specific circumstances:
Payment Processors
To process transactions via bKash, Nagad, or Rocket, we are required to share the necessary information with these payment providers. This data is used solely for payment processing and for no other purpose.
Game Providers
Faa999 games are provided by various international game studios. Only the technical information required to establish a game connection (such as session tokens) is shared with these studios. No personal data is disclosed.
Regulatory Authority
If faa999 receives a lawful directive from an international licensing authority or law enforcement agency, we are required to provide the relevant data. Where possible, you will be notified in advance.
Third-Party Service Providers
Faa999 engages specialist companies for certain technical services (such as cybersecurity audits). These companies operate under strict confidentiality agreements with faa999 and are not permitted to use your data for their own purposes.
6. Data Retention & Protection
Faa999 servers are hosted in internationally certified data centers with 24-hour physical security, climate control, and backup power supply.
Technical Security
- All data is encrypted both at rest and in transit.
- Firewall and intrusion detection systems are active 24 hours a day.
- Regular security audits and penetration testing are conducted.
- Access logs are maintained and reviewed on a regular basis.
- Staff access to data is granted on a need-to-know basis only.
In the Event of a Data Breach
In the event of an unexpected data breach, affected members will be notified via SMS and email within 72 hours, and immediate steps will be taken to resolve the issue.
7. Cookie Policy
Cookies are small text files stored in your browser. faa999 uses several types of cookies.
Essential Cookies
These cookies are essential for the platform to function properly. They handle login sessions, security tokens, and your saved language preference. They cannot be disabled.
Performance Cookies
Used to identify which parts of the platform are experiencing issues or loading slowly. This data is collected in aggregate and is never linked to any individual user.
How to Disable Cookies
Performance cookies can be disabled from your browser settings. However, disabling essential cookies may cause your login session to stop working.
8. Data Retention Period
Faa999 does not retain your data indefinitely. After a set period, data is either deleted or anonymized.
| Data Type | Retention Period |
|---|
| Account Information |
5 years after account closure |
| KYC Documents |
5–7 years for legal requirements |
| Payment Records |
5 years after the transaction |
| Gaming History |
Duration of active account + 2 years |
| Support Conversations |
2 years after last contact |
| Session Log |
90 Days |
Legal Obligation: Certain data must be retained for a legally mandated period in accordance with international AML and KYC regulations and cannot be deleted early upon request.
9. Your Data Rights
As a faa999 member, you have several rights over your own personal data.
- Right to View: You may request to know what information faa999 holds about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
- Data Portability: You may request a copy of your information in a readable format.
- Right to Object: You may object to the use of your data for specific purposes.
To exercise this right Help Centerto get in touch, or email us at support@faa999.asia. Please note that due to legal obligations, some requests may not be possible to fulfil in full.
10. Information Relating to Minors
Faa999 does not collect data from anyone under 18. Age is verified at registration and reconfirmed with an NID during the KYC process.
If a minor manages to create an account and faa999 becomes aware of it, the account will be closed immediately and all associated data will be deleted.
For Parents: If you suspect your child is using faa999, please contact support immediately. We will act promptly.
11. Changes to the Privacy Policy
Faa999 may update this Privacy Policy when necessary. A notice will be posted on the website at least 14 days before any changes take effect.
For significant changes, you will also be notified via SMS to your registered mobile number or by email. Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
The "Last Updated" date at the top of this page is always kept current.
